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Frequently asked questions about Arlekin
Is 2 GB RAM enough for the app?
The Arlekin casino application requires a minimum of 2 GB RAM for optimal performance on mobile devices. This specification is applicable for both Android and iOS operating systems. Users with devices meeting this RAM requirement should experience a stable gaming environment.
For Android, the app size is approximately 45 MB and requires Android 8.0 or newer. iOS users will need approximately 60 MB of storage space and iOS 13 or newer. These figures ensure compatibility with a broad range of modern smartphones and tablets.
Adequate RAM, such as the stipulated 2 GB, is crucial for smooth transitions between games and for handling the graphical demands of titles like Sweet Bonanza. Insufficient RAM could lead to performance issues, affecting the overall user experience.
What does not count towards bonus wagering?
Certain game categories contribute less to the bonus wagering requirement, impacting how quickly players can meet the turnover obligations. Table games and live casino games only count for 10 percent of their wagers towards the requirement.
This means that for every 10 EUR wagered on table games or live dealer titles, only 1 EUR will count towards the 35x-45x wagering. Slots, however, contribute 100 percent of each bet, making them the most efficient game type for wagering.
Therefore, players looking to clear their bonus quickly should prioritize playing slots, as they offer the fastest path to fulfilling the wagering conditions. Games other than slots are significantly less effective for bonus turnover.
Is a win after a 6 EUR bet voided?
The maximum bet allowed while a bonus is active is 5 EUR. If a player places a bet exceeding this limit, for instance, a 6 EUR bet, any resulting winnings may be considered void. This is a standard condition in many online casino bonus policies.
This restriction is in place to prevent players from making excessively large bets that could disproportionately contribute to meeting wagering requirements. The maximum bet limit of 5 EUR is a crucial term to adhere to when playing with bonus funds.
To avoid potential forfeiture of winnings, it is imperative for players to monitor their bet sizes closely. Sticking to bets of 5 EUR or less ensures that any wins generated are valid and eligible for withdrawal after wagering is complete.
How do I cancel a bonus before wagering?
Players have the option to cancel an active bonus before initiating the wagering process. This can be done through the user's account settings or by contacting customer support. It is important to note that cancelling a bonus will forfeit any associated winnings accumulated.
The bonus terms state a wagering requirement of 35x to 45x the bonus amount, with a validity period of 30 days. If a player decides to cancel, they will not need to meet these turnover requirements, but all bonus funds and winnings will be lost.
This option provides flexibility for players who may have activated a bonus unintentionally or wish to revert to playing with real money only. However, it is a decision that should be made after careful consideration of the potential loss of bonus funds and winnings.
Which slots count only 10 percent?
The Arlekin casino website specifies that table games and live casino games contribute only 10 percent towards the bonus wagering requirement. This means that wagers made on these game types are significantly less effective in clearing bonus funds compared to slots.
For example, a 10 EUR bet on a table game would only count as 1 EUR towards the turnover. This is in stark contrast to slots, which contribute 100 percent of each bet, making them the primary focus for players aiming to meet wagering conditions efficiently.
This 10 percent contribution rule applies to all titles within the table game and live casino categories. Players should be aware of this distinction to strategize their gameplay effectively when utilizing bonus offers and aiming for withdrawals.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Are live tables open around the clock?
The casino does not provide specific information regarding the operational hours of its live tables. However, typical online casino live dealer services strive for 24/7 availability. This means players can usually access live blackjack, roulette, and baccarat at any time. The actual availability might depend on the game provider and the specific table selected by the player.
The availability of live tables can be influenced by player traffic and the scheduling of dealers. While many operators aim for constant access, some less popular tables or games might have limited hours. Players should check the lobby for each live game to confirm when it is active. This ensures that players are aware of any potential downtime.
The casino offers various payment methods for deposits and withdrawals, such as CashtoCode eVoucher and CashLib, which are prepaid options. These methods allow for instant deposits starting from €10 up to €1,000 with no fees. However, withdrawals are not available through these specific channels, requiring players to use alternative methods for cashing out.
Why is an account blocked under 18 years old?
Online casinos, including this one, adhere to strict legal regulations regarding the minimum age for gambling. Players must be at least 18 years old to create an account and participate in any real-money games. This age restriction is a fundamental component of responsible gambling policies implemented worldwide. Failure to comply can lead to account suspension.
The primary reason for blocking accounts of individuals under 18 is to comply with international and national gambling laws. These laws are in place to protect minors from the potential harms associated with gambling. Casinos are legally obligated to verify the age of their players through a Know Your Customer (KYC) process.
The KYC process typically involves submitting identification documents such as an ID and proof of address, which must be no older than 3 months. This verification step helps confirm the player's identity and age. If a player is found to be under 18 after account creation, the account will be blocked, and any winnings may be forfeited.
What does Hold and Win mean on 5x3 reels?
Hold and Win is a popular bonus feature found in many slot games, often on a 5x3 reel layout. This mechanic is triggered by landing a specific number of scatter or bonus symbols, usually three or more, on the reels. Once activated, the triggering symbols lock in place, and the player receives a set number of respins.
During the Hold and Win respins, only bonus symbols or blank spaces appear on the reels. Any new bonus symbols that land also lock in place and reset the respin counter, giving the player more chances to fill the reels. The objective is to collect as many bonus symbols as possible within the allotted respins.
The game 'Major Millions' by Games Global (Microgaming) features a 5x3 reel setup with 15 paylines and offers a progressive jackpot. This slot has a low volatility and a maximum win potential of x8000, excluding the progressive jackpot. Its RTP is 89.37%, which is on the lower side for modern slots.
Why was my withdrawal stopped without KYC?
Withdrawals can be stopped if the casino has not yet completed the Know Your Customer (KYC) verification process. This process is mandatory for all players to ensure security and prevent fraud. It involves submitting documents like a valid ID and proof of address, which should not be older than 3 months.
The KYC procedure is crucial for confirming the player's identity and age. It also helps in preventing money laundering and ensures that the player is of legal age to gamble. Casinos typically require this verification before processing any withdrawal requests to comply with regulatory requirements.
Once the necessary documents are submitted for KYC, the verification process usually takes between 24 to 48 hours to complete. Until this verification is successfully finalized, any withdrawal requests may be held or paused by the casino. Players should ensure all provided documents are clear and valid.
How many days are left for bonus wagering?
The wagering requirement for bonuses must be met within a specific timeframe. For the welcome bonus, which offers 300% up to €2,000 plus 100 free spins, players have 30 days to complete the wagering. This period begins from the moment the bonus is credited to the player's account.
The wagering requirement itself can range from x35 to x45, depending on the specific bonus terms and conditions. For example, if the wagering requirement is x35, and a player receives a €100 bonus, they must wager €3,500 before any winnings can be withdrawn. This turnover must be achieved within the 30-day limit.
During the bonus wagering period, there is a maximum bet limit of €5 per spin or game round. Exceeding this limit while the bonus is active can lead to the forfeiture of the bonus and any associated winnings. Players must also be aware of game contribution rates, with slots contributing 100% and table games/live casino contributing only 10%.
Which documents are accepted for verification within 48 hours?
For the Know Your Customer (KYC) process, a valid identification document is required, alongside proof of address. This proof of address must be dated no older than three months. The verification procedure is typically completed within a timeframe of 24 to 48 hours.
The identification document serves to confirm the player's identity, while the address proof verifies their residency. Both are standard requirements in the online gaming industry to prevent fraud and ensure regulatory compliance. Players should ensure these documents are clear and legible.
Once submitted, the casino's verification team reviews these documents to approve the account. This process ensures that all players are of legal age and reside in eligible jurisdictions, contributing to a secure gaming environment. The 48-hour window indicates a relatively swift processing time.
What is the weekly withdrawal limit?
The maximum withdrawal limit for players using Neteller, an e-wallet service, is set at €10,000 per transaction. Deposits through Neteller can be made starting from €10 and are processed instantly. Withdrawals via Neteller also have a fee-free policy.
For cryptocurrency users, specifically USDT (TRC-20), the withdrawal limit is also capped at €10,000. Deposits via USDT are instant, taking between 1 to 5 minutes to reflect. Withdrawals for USDT can take up to 24 hours, with no fees charged by the casino.
While no specific weekly withdrawal limit is stated, the per-transaction limit of €10,000 for both Neteller and USDT suggests a substantial capacity for player withdrawals. Players should consult the casino's terms for any overarching weekly or monthly caps that may apply.
Why does Blackjack pay 3:2 instead of 6:5?
The game contribution rates for different game types significantly impact how quickly wagering requirements are met. Slots contribute 100% towards fulfilling bonus conditions, meaning every euro wagered on slots counts fully. This makes slots the most efficient game for clearing bonus funds.
Table games and live casino games have a much lower contribution rate, both standing at 10%. This means that for every euro wagered on table games or in the live casino, only €0.10 counts towards the wagering requirement. This significantly extends the time needed to clear bonus funds on these games.
The difference in contribution rates means players aiming to meet wagering requirements from a bonus would be better served by playing slots. A €100 bonus with a 35x wagering requirement would require €3,500 in wagers on slots, but €35,000 on table games or live casino for the same bonus.
Which payment method pays out within 24 hours?
Both Neteller and USDT (TRC-20) are payment methods that facilitate withdrawals within a 24-hour timeframe. Neteller, an e-wallet, offers instant deposits and withdrawals that are processed within 0-24 hours. The minimum deposit for Neteller is €10, with a maximum transaction limit of €10,000.
Cryptocurrency transactions using USDT on the TRC-20 network also feature rapid withdrawal capabilities. While deposits are instant (1-5 minutes), payouts can be expected within a 0-24 hour window. The minimum transaction for USDT is €20, up to a maximum of €10,000, with no casino fees.
The casino aims for efficient processing of player funds, with both e-wallets and certain cryptocurrencies offering near-immediate access to winnings. Players choosing these methods can anticipate their funds to be available in their accounts within a day after initiating a withdrawal request.
Which studios use 6x5 reels instead of 5x3?
The slot game Temple Tumble Megaways, developed by Relax Gaming, features a Megaways mechanic with 46,656 ways to win. This particular slot has a medium-high volatility, indicating that wins may be less frequent but potentially larger in value. The RTP for this game is 96.25%.
Megaways slots, like Temple Tumble Megaways, often deviate from the standard 5x3 reel structure. While the exact reel configuration can vary with each spin due to the dynamic nature of the Megaways system, it provides a significantly larger number of potential winning combinations compared to traditional setups.
The maximum potential win in Temple Tumble Megaways is stated as 7,767 times the stake. This high multiplier, combined with the substantial number of ways to win, appeals to players seeking exciting gameplay and the possibility of significant payouts within a high volatility environment.
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